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Experience is Everything

We connect water, gas, and electric utilities, retailers, and energy service providers to their customers and their business operations, transforming the customer experience for the energy and utility industry.

Empower your teams with products designed for their day-to-day—and your big picture. Designed for Every Role. Built for One Purpose.

For Energy Retailers

Launch faster, compete smarter, and grow without friction.

For Utility Managers

Lead with insight. Scale with confidence.

For Service Teams

Give your team the tools to solve more, faster—with context.

For Technology Officers

Seamless integration. Reliable performance. Fewer surprises.

A New Era in Utility Engagement Transforming the Customer Experience with MyMeter

With MyMeter, our clients have integrated platform featuring a comprehensive portal for every market and segment, advanced analytics for the electric and gas sectors, complementing existing water analytics to boost customer insights and engagement, and modern SaaS architecture, guaranteeing cutting-edge technology and effortless updates. 



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From core billing to customer engagement and beyond—choose the products that fit your goals. Products as Powerful as Your Vision

VXcis

Billing and CIS that moves with you, not against you.

VXengage

Personalized digital experiences, built for utility customers.

VXretail

Everything you need to acquire, bill, and retain retail energy customers.

MyMeter

Empower customers with real-time energy insights.

VXsmart

Advanced analytics and smart meter insights at your fingertips

No matter what you deliver, we deliver the experience your customers expect. Solutions That Fit, Wherever You Work

For Water Utilities

Designed for conservation, compliance, and crystal-clear customer communication.

For Multi-Service Providers

Manage every service through one seamless experience—for your teams and your customers.

For Electric and Gas Providers

Empower smarter energy decisions with tools built for speed, insight, and scale.

For Energy Retailers

Stand out with real-time data, personalized engagement, and fast digital onboarding.

Trusted by Organizations Who Refuse to Stay Stuck

We’ve helped hundreds of utilities and energy retailers modernize their customer journey—from regulated water districts to fast-growing energy suppliers.

VertexOne Map

Unlike other utilities, we chose a platform 20 years ago that has evolved seamlessly with our business needs, and with the evolution of VertexOne we have been able to expand the functionality and longevity of the platform.      

Dave Craven
Union Gas

What has improved is the speed, ​automation, and lower cost of ​presenting water use information ​and services to our customers.

Richard Harris
East Bay Municipal Utility District​

We knew going into the project that a head-to-toe redesign of our customer self-service portal would be an enormous undertaking. But VertexOne really listened to our needs, provided amazing design support, and were very flexible when we wanted to add functionality to the portal as part of the upgrade. The end product is seamless and aligns more with the brand image EPCOR strives to portray today.

Sarah Skaggs
EPCOR USA

I have been through four CIS projects in my career, and this one was by far the best executed. Doing in such a short time frame—what many thought was impossible—is a testament to the commitment of an incredible team.

Thomas Kuczynski
DC Water

You worry when implementing a customer portal that it will create additional workload for utility staff. It has been the exact opposite for our team. All the data insights have been really fun to dig into and the customer responses have been incredibly positive!

Cindy Robbins
City of Pocatello

A lot of our customers still pay their bill in person. We are happy that a customer can now go online and see how much water they use in a given day. VertexOne makes sure that information is available for those customers who want to utilize the self-service portal. And the staff time we expect to save by partnering with VertexOne is very exciting.

Mark Clark
City of Bullhead